PRIVACY POLICY

Last Updated: March 28, 2026

AWA Environmental, LLC (“AWA Environmental,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, phone system, forms, and related communications.

This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding that information.

1. Information We Collect We may collect information you provide directly to us, including:

• Name

• Phone number

• Email address

• ZIP code

• Property or service inquiry details

• Any other information you choose to provide through our website forms, phone calls, emails, or text messages

We may also automatically collect certain technical and usage information through our website and related tools, including:

• IP address

• Browser type

• Device information

• Pages visited

• Referring website or source

• General geographic information

• Website interaction data

2. How We Collect Information We collect information in several ways, including when you:

• Complete a website form

• Call our business

• Text our business

• Email our business

• Interact with our website

• Engage with our advertising or analytics tools

3. How We Use Information We may use your information to:

• Respond to inquiries

• Schedule inspections and related services

• Provide quotes

• Confirm appointments

• Send service-related updates

• Communicate before, during, or after services

• Provide customer support

• Improve our website, advertising, and operations

• Maintain internal records

• Comply with legal obligations

4. Website Forms When you submit a form through our website, you may provide personal information such as your name, phone number, email address, ZIP code, and service-related details. We use this information to contact you about your inquiry, provide quotes, schedule services, send appointment reminders, and communicate regarding requested services.

5. Phone Calls and Call Tracking AWA Environmental may use call tracking technologies to help measure marketing performance and improve customer service. Information collected may include:

• Call duration

• Referral source

• General geographic information

• Time and date of call

• Call recording or monitoring data where permitted by law

Calls to or from our business may be monitored or recorded for quality assurance, training, and service improvement where permitted by law.

6. Text Messaging (SMS) If you provide your phone number and consent to communications from AWA Environmental, you may receive text messages related to:

• Responses to service inquiries

• Appointment scheduling

• Missed call follow-up

• Inspection confirmations

• Appointment reminders

• Service-related updates

• Customer support communications

• Post-service follow-up, including requests for reviews

Message frequency may vary based on your interaction with us. Message and data rates may apply. You may opt out of text messaging at any time by replying STOP. For help, reply HELP or contact us using the contact information listed below. Consent to receive text messages is not a condition of purchase.

7. Email Communications If you provide your email address, we may send you service-related emails such as inquiry responses, scheduling communications, confirmations, reports, and follow-up messages. Where applicable, marketing emails will include an unsubscribe method.

8. Cookies, Pixels, and Analytics Our website may use cookies, pixels, scripts, and analytics tools to:

• Improve website functionality

• Understand website traffic and user behavior

• Measure advertising effectiveness

• Improve marketing and service performance

These technologies may be provided by third parties such as analytics, advertising, website, or call tracking vendors.

9. Third-Party Services We may use trusted third-party service providers to support our operations, including vendors for:

• Website hosting

• Website forms

• Analytics

• Advertising

• Call tracking

• Phone and messaging systems

• Email communications

• CRM and scheduling tools

These third parties may process information on our behalf in connection with services they provide to us.

10. How We Share Information We do not sell your personal information. We may share your information only as reasonably necessary with service providers, vendors, professional advisors, or governmental authorities when required by law or as reasonably necessary to operate our business.

However, mobile information and SMS opt-in consent will not be shared with or sold to any third parties, sub-contractors, or affiliates for marketing or promotional purposes.

11. Data Retention We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

12. Data Security We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14. Your Choices You may:

• Opt out of text messages by replying STOP

• Request help regarding text messages by replying HELP

• Opt out of marketing emails where such emails are sent by using the unsubscribe link

• Contact us to request updates or corrections to your information where appropriate

15. California Privacy Rights California residents may have rights under applicable law, including rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions.

16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

17. Contact Us AWA Environmental, LLC 3361 Sublette Ave. St. Louis, MO 63139 77009 Phone: 855-782-0816 Email: [email protected] Website: https://awamoldinspections.com/